Shipping Policy
1. Processing time
All Pawfecat orders are processed within 1-3 business days. If we are experiencing a high volume of orders, shipments may be delayed, especially during the holidays. Please allow additional days in transit for delivery. We will notify you via email if there is a significant delay in your order.
2. Shipping time
- 5-12 days for all Expedited Shipping Orders
- 12-30 days for all Standard Shipping Orders
You will receive an order confirmation upon purchase and then a shipping confirmation via text message and/or email with your tracking number once your order is processed. Please allow 1–2 days for processing time before tracking your package. You could also contact us via email for help.
*Holiday Shipping
Due to the holidays, shipping companies will usually have a high volume of shipping traffic. Shipping companies will require additional time to deliver. We will contact you via email if there is a significant delay in the shipment of your order.
3. Shipping Coverage
Currently, we only ship within the United States, excluding remote regions such as:
- Alaska
- Hawaii
- Guam
- Puerto Rico
4. Shipping Options
| Shipping Methods | Charges | Shipping Time |
| Free Standard Shipping | Free on order over $49 | 7-15 business days |
| Standard Shipping | $5.99 | 7-15 business days |
| Expedited Shipping | $19.99 | 5-12 business days |
*Shipping fees will be calculated at check out.
5. Order Tracking
Once your order ships, you will receive a tracking number via email. You can use this tracking number to monitor your order's status in real time.
6. Shipping Restrictions
We DO NOT ship to Alaska, Hawaii, Guam, Puerto Rico, other U.S. territories, PO Boxes, APO/FPO military addresses, or freight forwarder addresses.
7. Delays & Unexpected Issues
While we strive to ensure timely delivery, certain factors such as weather conditions, holidays, or unforeseen carrier delays may affect your shipment. We appreciate your patience in such cases. If you encounter significant delays, please contact our support team for assistance.
8. Customer Support
If you have any questions about your order or need assistance with shipping, please reach out to our team at service@pawfecat.com. We're here to help!
9. What are duties and taxes and who pays them?
Import taxes are implemented by your local government to mostly (but not only) protect your local economy and regulate international trade.
Clearing customs and paying import taxes is the sole responsibility of the buyer/customer. Pawfecat cannot be held responsible for customs procedures or if taxes of any kind are charged to you upon delivery of your purchase.
Please bear in mind that import taxes differ from shipping costs added to your order before you confirm your purchase. Import taxes do not go to Pawfecat and are usually collected by the carrier on behalf of your local customs authorities.