Privacy Policy
Last updated: May 7, 2026
MEOW! HELLO!
Thank you for choosing Pawfecat. We respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, share, and protect the information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, share, and protect of your information as described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
This includes your name, address, billing address, shipping address, phone number, email address, and payment details when you create an account, place an order, or interact with our customer service.
Transaction information
Including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Device Information
Information about your device, browser, or network connection, your IP address, browser type, operating system, and other unique identifiers.
Usage Information
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Location Data
With your consent, we may collect information about your location to provide personalized services and support.
2. How We Use Your Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising
We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention
We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
Communicating with You
We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
Legal Reasons
We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
3. Information Sharing
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
With third-party service providers that help us operate our business, such as payment processors, shipping companies, and customer service partners.
Legal Compliance
When required by law, regulation, or legal process, such as responding to a subpoena or court order.
Business Transfers
If our business or assets are acquired by or merged with another company, your information may be transferred to the new owner.
4. Children's Privacy
Our services are not intended for children under 16 years of age, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
5. Data Security
We use a variety of security measures, including encryption and authentication tools, to help protect your information. Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security". In addition, any information you send to us may not be secure while in transit, no method of transmission over the Internet or electronic storage is 100% secure. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Your Rights and Choices
Access and Update
You have the right to access and update your personal information at any time through your account settings.
Opt-Out
You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in each email or contacting our support team.
Delete Your Information
You have the right to request the deletion of your personal data. Please note that some data may be retained as required by law or for legitimate business purposes. You may exercise any of these rights by contacting us using the contact details provided below.
7. Cookies and Tracking Technologies
Our website and app use cookies and similar tracking technologies to enhance user experience, analyze usage, and deliver personalized content and advertisements. You can manage your cookie preferences through your browser settings.
8. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. We will take steps to ensure that your data is treated securely and in accordance with this Privacy Policy.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date. We encourage you to review our Privacy Policy periodically.
10. Contact us
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at service@pawfecat.com.