Contact Us
We're here for you and your cat.
Have a question about your order, shipping, or our sisal scratch mats? Just reach out. Our team is always happy to help.
Email: service@pawfecat.com
Response time: 1–2 business days
Need help with:
- Order status or tracking
- Shipping & delivery
- Returns & exchanges
- Product questions or care tips
- Damaged or missing items
- Wholesale or collaborations
Before you contact us
To speed things up, please include:
- Your order number
- The email used at checkout
- Photos or videos (if there's an issue)